How much will the shipping of my order cost?

Our shipping costs are calculated depending on the total weight of the items you wish to purchase and your destination. We always do our best to keep the shipping costs to a minimum. The best way to calculate the shipping cost for your particular purchase and destination is to simply add the items you require to your basket and complete your location details on the checkout page. The website will then calculate the shipping costs for you using the information you have provided, you are not obliged to complete the order at this stage.

My country is not shown in your list of destinations; can you send goods to me?

Yes, with pleasure. If your country or location is not shown on the checkout pages drop down menus please contact us and we will have it added for you.

What shipping method is used to deliver my order?

In most cases all orders weighing less than 500G will be sent India Post standard small packets service. All orders weighing more than 500 Grams are usually sent by a DHL Express or similar courier service with a tracking number.

Can you deliver goods without a signature?

No, in most cases our delivery agents will require a signature, this is to protect both you and us from any items which may be lost in the postal system.

Can you deliver goods to PO BOX?

No, Sorry but International post through Courier need a complete postal address along with contact number to enable us to process the order.

What is included in the payment we make?

The Payment you are making is for the Rate for the item and forwarding charges..

Are the goods free delivery or I need to pay anything extra ?

Any import duty, Custom duty, Taxes or cost to clear the items through customs will the extra and payable to DHL or courier company directly by the customer.

I dont wish to pay any extra cost, I wish to cancel the order?

No, Sorry but once the items are dispatched customer ibis liable to pay for the charges as we cannot cancel the order and already incurred the so the order amount will be non-refundable.

Can I cancel the order?

Yes, you can cancel the order until its shipped after that its not possible to cancel the order.

Can we get a refund in case goods are not delivered?

No, Sorry but International post through Courier need a complete postal address along with contact number to enable us to process the order.

Can you deliver goods to an address other than my billing address?

Yes, simply fill in the required boxes on the checkout page after having selected the tick box for “Deliver to an alternative address” ..

Are your payment pages secured?

Yes, please see our terms and conditions pages for further details of our encrypted 128-bit industry-standard Secure Sockets Layer (SSL) technology.

How do I return an item?

Please see the returns procedure on our terms and conditions pages.